Use Report an Issue for a problem with a specific movie, episode, or media file.
- Open Library Manager and find the affected title.
- Open its details and select Report an Issue.
- Choose the closest issue type and describe what happened.
- Include the season/episode, app or device, and the point where the problem occurs when relevant.
- Submit the report, then use My Issues to follow replies and resolution.
Helpful details
- “Episode 4 has no audio” is more useful than “audio broken.”
- Say whether the problem happens every time and on more than one device.
- Do not submit the same issue repeatedly; add details to the existing report when possible.
Use a Portal support ticket for billing, login, account, or whole-server access problems. Media Issues are for the content itself.
